I received this today from the New York Better Business Bureau:
Dear Alice Foeller ,
This message is regarding Complaint ID # 11028827- Northern Leasing Systems, Inc.
Thank you for following up with BBB regarding your position in the above-mentioned dispute.
We understand you are not satisfied with the business’s response, and have noted your dissatisfaction in our files. The business provided its position in this matter and, while we regret we were unable to reach your desired resolution, the complaint has now been closed in accordance with BBB policy. Your complaint’s closing will be described as follows in the company’s BBB Business Review: “the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
Please note, the text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
We appreciate the opportunity to be of service, and sincerely hope you will contact us for pre-purchase information.
Dispute Resolution Services
So that’s the end of the road with the BBB. I’ll be checking on progress with the Attorney General’s office next.